Privacy Policy

Who handles your data

Ramachandra Raju S operates Planata.ai. For privacy questions or requests, contact contact@planata.ai. This policy describes the current website and the services enabled on it.

Information you provide

We process account identifiers and email used for sign-in; names, dates and times of birth, birthplace, coordinates and time zone used for charts; saved chart and matching results; your selected language and day location; AI questions, conversation history and feedback; and consultation concerns and preferred availability.

Provide another person’s information only with their permission. Avoid placing unnecessary sensitive information, passwords, payment credentials or private contact details in AI conversations.

Why we use it

We use these details to sign you in, calculate and save results, provide relevant guidance, manage profiles and plan allowances, arrange consultation requests, verify payments and refunds, support you, and protect the service.

We record service activity and AI usage, including sign-ins, feature use, request status, model, token counts and response times. Owner-only administration uses this information to understand usage and operate the product.

Storage, sign-in and email

Supabase provides account authentication and database storage. Google processes Google sign-in when you choose it. Transactional email is delivered through the configured email provider, which may include Resend. Cloudflare hosts the website and processes requests and operational logs. These providers process relevant data under their own terms and may use infrastructure outside India.

AI GURU and AI providers

When live AI is enabled, the configured Gemini or OpenAI provider receives calculated chart or feature facts, your question, and a limited conversation history to produce a reply. The natal prompt preparation excludes names, account IDs, email, birth date/time and birth coordinates/place. That filtering does not remove personal information you type into a question or guarantee that derived information is anonymous.

Provider data handling depends on the provider and API billing configuration. Free Gemini testing is restricted to invited test accounts and synthetic, non-sensitive questions. Before general live AI access is opened, we will configure the appropriate provider processing and update this policy if data handling changes. Demo answers do not require an external LLM call.

Payments and Human Guru sessions

Razorpay processes checkout information you enter. Planata stores order and payment references, amounts, currencies and verification/refund status; it does not store card numbers, CVV or UPI PINs.

For a requested Human Guru session, relevant concern and scheduling information may be shared with the selected guide to arrange and provide the consultation. We do not publish your private conversations or birth profiles as public content.

Cookies and browser storage

Authentication uses cookies to maintain your session. Browser storage remembers preferences such as language, selected location and cached profile information. Signing out on shared devices and clearing browser storage helps protect local information. Essential storage is used to provide the requested service.

Retention and your requests

Account, saved results, conversations and usage records are retained to provide account services, support purchases and maintain operational records. Payment and transaction records may need to be kept for applicable accounting, legal or dispute requirements.

Email contact@planata.ai to request access, correction or deletion of your information or closure of your account. We may verify account ownership. We aim to acknowledge the request within 2 business days and explain the next steps and any records that must be retained. Deletion requests are handled through support; there is currently no self-service account deletion screen.

Security and updates

We use account authentication, restricted database access and owner-only administration. Private server credentials are not published to browsers. We may update this policy when services or provider processing change; the date on this page identifies the latest version.