Cancellation & Refunds

Current test payments

Checkout currently uses simulated payments. No real funds are collected or returned. Test refund requests are reviewed by the owner and recorded as test transactions. The service terms below describe cancellation and refunds when live purchases become available.

Plan purchases

For a duplicate charge, an incorrect charge or paid access that was not delivered, contact support within 7 calendar days of payment. We will check the payment and access record and arrange correction or a refund where appropriate.

Once access is delivered and used, a change of mind or unused allowance does not normally qualify for a refund. Requests involving an unresolved service failure are reviewed on their facts. Plan payments are one-time purchases with no automatic renewal; choosing not to renew does not require a cancellation request.

Human Guru requests and cancellations

An unpaid consultation request can be cancelled before booking. Once a session is paid and confirmed, use Request cancellation in Your requests or contact support with the booking reference.

If you request cancellation at least 24 hours before the scheduled session, you may request a refund or rescheduling. Later cancellations and missed sessions are reviewed individually. If the guide cancels or we cannot provide the agreed session, we will offer rescheduling or a full refund. A consultation that has been completed is not normally refundable for a change of mind.

How to request help

Email contact@planata.ai from your registered email with the order or booking reference, payment date and reason. Include an error screenshot if useful. Do not send card numbers, CVV, UPI PINs, passwords or API keys. We aim to acknowledge requests within 2 business days and review eligible refund requests within 5 business days after receiving the required information.

Refund processing

Approved live refunds will be initiated through the payment gateway to the original payment method. After initiation, bank or payment-provider processing can typically take 5–10 business days; the exact timing depends on the payment method. A processed refund is recorded in payment history. We do not promise an instant credit to your bank account.

This policy does not limit any refund or remedy required by applicable law.